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Standards for information
Since I retired, almost 12 years ago, I have made many journeys by bus throughout the UK and further afield. In almost all of the subsequent articles of my adventures that have appeared in Buses I have referred to the inadequacy and, too often, the total lack of easily accessible publicity.
The reluctance of operators to produce timetable information readily available to potential, not always regular, travellers is, in my mind, a significant reason why passenger numbers continue to decline.
The reliance on the internet or local authorities or Traveline to substitute for that responsibility is an unacceptable dereliction of duty.
Your coverage of the CPT conference and Mike Taylor’s excellent article ‘Sensible Cornwall’ (Buses March) underline the basic need in any business to ensure the customer is fully informed ab…
