Teens spell out their bus wants

Teenagers value information like bus tracking on operators’ apps, but often have limited capacity on their phones.

Teenagers are the biggest users of Britain’s buses yet also are the least satisfied with the service on offer, says passengers’ watchdog Transport Focus. That is one of the highlights of the results, published in February, of 1,000 interviews with 14 to 19 year olds across Britain and of eight focus groups, split into 14-16 year olds and 17-19 year olds, in Leeds, Norwich, Solihull and the Essex commuter town of Shenfield. These sessions flagged up measures that it says the industry should adopt in order to retain young people as the adult bus users of tomorrow.

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