Scottish results paint different pictures

A disproportionate number of responses to the Citizens Advice Scotland report came from the Western Isles, where Bus na Comhairle, a directly operated department of island council Comhairle nan Eilan Siar, operates several services. This snowy scene on 12 February in North Tolsta, in the north-east of Lewis, shows 39-seat Alexander Dennis Enviro200 MK63 XAA — first operated by Stephensons of Easingwold — operating route W5 to Stornoway,

Two surveys published within a week of each other paint contrastingly different pictures of bus services in Scotland. While Transport Focus found 89% of passengers expressing overall satisfaction, Citizens Advice Scotland found 64% dissatisfied by frequencies of scheduled services and 58% by value for money.

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