YOUR BUS JOURNEY

PASSENGERS HAVE THEIR SAY

Following its most recent survey results, TONY MILES speaks to Transport Focus Director David Sidebottom to assess the data and find out what the industry can learn from it

The Bournemouth, Christchurch and Poole region was joint top of the table for overall journey satisfaction, with 90% of passenger giving a positive response. The primary operator in the area is Morebus, part of Go South Coast. An Alexander Dennis Enviro400 MMC, 1717 (HJ73 JKE) in Bournemouth.
MARK LYONS

The first large scale survey of England’s bus passengers in five years by Transport Focus was released in March. While the results in the independent bus user survey ‘Your Bus Journey’ showed that 80% of those travelling were satisfied with their last journey, there were some disappointing individual results. The decision to publish the score in what was effectively a league table certainly enabled comparisons between the best and the worst around the country.

The survey gathered passenger feedback on more than 35,000 journeys in England; looking at how satisfied passengers were with their most recent journey and a range of other key factors, such as their experience on board the bus, at the bus stop, with the bus driver and if they think the journey provided good value for money. The results showed that passengers in East Riding of Yorkshire and Bournemouth, Christchurch and Poole were the most satisfied overall with their journey, at 90%, while passengers in West Yorkshire were the least satisfied with 73%.

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