Whether you are in Medway or Manchester, you will find the same social media or customer service team answering your enquiry with less local knowledge than you have — that is no way to run a business in tune with local markets

Who would have thought that in 2019, over 30 years since privatisation, around a third of Britain’s bus companies would be up for sale? It is extraordinary how Deutsche Bahn (DB)-owned Arriva and FirstGroup-owned First Bus have both put the ‘for sale’ boards up in recent months.

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