Although the buses in daily use have improved vastly in most cases over the past 20 years, I have to say that there is still a long way to go from the point of view of older people and those with mobility problems,
By that I do not mean that the buses are really at fault, but stopping places, both in urban and rural areas, often leave much to be desired. Many buses have that device that makes them able to kneel at the front to assist passengers who might need it, if the driver uses it.
The problem, however, is that when they approach a stop, they are often unable to pull in flush and level with the pavement, and sadly some drivers just do not bother. Sometimes this is because of badly parked cars. What then happens is you have to step down on to the road, which is lower than the pavement, and then remount the pavement at an angle. For many with mobility problems, this is both unpleasant and painful.